Every pizza is made fresh for you and cannot be resold. That shapes everything below. But if we get something wrong, we put it right.
Cancelling an order
| When you cancel | What happens |
|---|---|
| Before we start preparing it | Full refund |
| After preparation has started | No refund. Your pizza is already being stretched or baked for you. |
| Party and bulk orders, once confirmed | The advance is not refundable. Dough and ingredients are prepared for your order in advance. |
To cancel, call +91 98183 29077 or message us on WhatsApp with your order number straight away. Please do not rely on email for a cancellation, as pizzas go into the oven quickly.
What is not refundable
- Orders once preparation has started.
- Orders that failed because we could not reach anyone at the delivery address.
- Small differences in look. Every pizza is stretched and topped by hand, so it will resemble its photograph closely but not identically.
When we will refund or replace
- The wrong item arrived.
- Something was missing from your order.
- The food arrived damaged or spilled.
- The food was not fresh.
- We did not deliver within a reasonable time and you no longer want the order.
Tell us as soon as you can, and within 24 hours of delivery, with photographs of the order and of the problem. Please keep the food. We cannot assess a complaint about an order that has been eaten.
How a refund reaches you
Approved refunds are sent back to the original payment method within 5 to 7 working days of approval. Your bank may take a few more days to show it.
Where a replacement is more useful than a refund, we will offer both and you choose.
Raising a complaint
Write to cupncakeart@gmail.com with your order number, or WhatsApp +91 98183 29077. We reply within one working day and aim to close every complaint within three.
Last updated 21 October 2026. Wicked Good Pizza, GF-62, Eros City Square, Sector 49, Gurugram, Haryana 122018. Questions: cupncakeart@gmail.com or +91 98183 29077.